Was really disappointed that even within 12 - 15 minutes of entering the restaurant, no one greeted us and took our names down or anything. These two guests walked in like 10 minutes after us, spoke to a server and got seated...? I made eye contact with several servers and who appeared to be the GM of the restaurant (based on how he was dressed) and no one came to our rescue. Being the hangry person I am, I walked out and went to my favorite pho place located right behind this place. Honestly.. really wanted to try this place based on it's excellence in customer service and food. I say if the customer service isn't there, you end up with a bad taste in your mouth and can't end up enjoying the food...or is that just me?