I came with a large group (about 20) that was scheduled with the restaurant several weeks in advance. The guests were divided between two main waiters (and several aids), so roughly 10 people each.
I ordered a "Brunch Burger" medium rare with breakfast potatoes, but was served a well done burger with potato chips. The wait staff never stopped by to see if we were happy. After our orders were served, they were scarce. In fact, we were there for several hours and my water was only refilled once. They were bringing checks one at a time, as well, and only apparently when we explicitly asked.
When staff did stop by, they were gracious and on the ball. But, service was quite slow and my burger was way overcooked. For the price and professional appearances of this place, I expected far better.