5 stars!!! My boyfriend got me a necklace from here in December and I went back today to get my necklace cleaned because he bought the warranty! And I believe the lady that helped me was named Linda. She was so helpful and full of happiness. She showed me how to get knots out of my necklace and showed me how it's clean and just made very friendly conversation while she was cleaning my necklace! AWESOME customer service!!!! Definitely going there when it's time to buy new jewelry!