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  • So, the last thing you want after getting home from a long day at work is to find your garage door completely BROKEN. The torsion spring had snapped and the garage door was impossible to lift, even with two people trying. It was 6pm and I had no idea who to call or how long it would take to get someone to come down and repair it at a decent price. If there is one thing I have learned living in Vegas is that MOST service companies will try to get every penny they can out of you, specially if the call comes in at night. I found Mr. Garage Door on Yelp after calling a couple of other companies, and man am I glad I found them. From beginning to end, this family-owned business delivers an amazing experience and low costs. The lady who answered the phone was very warm and sympathetic to my problem, and did all she could to find the closest technician so my issue was resolved promptly. She was even kind enough to give me a ball park price and a maximum price, that way I would not run into any surprises later on. The technician, David, showed up about 45 minutes after the call and was thorough in explaining what the problem was. He took the time to inspect the entire garage system to make sure there weren't any other issues and got to work right away. Not only did he give me a complimentary tune up to the rails, drums, etc, but also rectified issues that were created by the original builders of my home. Once the job was completed, David again showed me all he had done and allowed me to test the opening of the garage to make sure everything was to my liking. Talk about amazing service! Prompt service, no hidden fees, no overtime fees, no 'unexpected' charges and they had all the parts needed in the truck. I would recommend this company with my eyes closed if you ever have a garage issue. Thanks David and Mr. Garage Door Repair!
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