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  • Am so disappointed with NM service today. I had bought a big bottle of very expensive perfume from their Charlotte store when visiting family. The top broke off so I called NM in Scottsdale where I live and mostly shop. I was told to call Charlotte branch as the purchase was made there! I called Charlotte and was brushed off by rude staff in fragrances. She said they don't sell that fragrance anymore, as the nozzle works and since I can spray the perfume then she said what's the. Problem. I asked if NM will replace the top... she said no. Very disappointed in this service expected better from this store and not the run around!, Will be shopping exclusively at Nordstrom. They haveAmazing customer service.
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