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  • AMAZING SERVICE!!! ASK FOR RIKKI: I have been to the Town Square location a couple of times and prior to tonight, they had sub-standard service... Great food though & awesome fun drinks which I loved, so I tried again with my family from Utah. I was amazed at how fantastic and super attentive our server, Rikki (aka Ricardo) was!!! He got our order in last minute so we could eat even though he didn't have to make it work when their kitchen closed at 10pm and we wanted to order at 9:56pm. He was fun and really seemed to care about his profession at the Sugar Factory Town Square. Smiling everywhere he walked in the restaurant! I loved the fun time that he seemed to be having while working. He was there every single time we needed him, he went above & beyond with my 5 year old son, telling me to order the kids menu fried macaroni & cheese instead of the adult app size (which would have benefitted him in bill size...) he even put my son's ice water in a kids cup with lid & straw w/o being asked (that's a BIG plus!!!). Plus my cousin's daughter was newly 21, so she was given the fireworks in her comp dessert. I can say enough about how great the service was with Rikki, though. He has set the bar very high for my return visits... I will be asking for his section, always!!!
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