Decor: Who doesn't love the glass-blown flowers, conservatory gardens, fountain coordinated with music.
Check-in process: 1 star service. I waited 45 min and was able to time that each reception takes 7 - 10 min to check a party in. Some of them (like Krystal) have a major attitude when the guests let them know the process is taking too long. Krystal even rolled her eyes, flapped her hands up and said guests questioning their ability will only slow the process down. Geez. Not asking for Zappos customer service but come on...
Final decision: We will never stay there again. Just not worth the hassle considered how much they charge their rooms.