It had been WAY too long since I had my car detailed, so I knew I was going to pay a bit more than I normally do since the carpets and upolstry needed to be shampooed. What I wasn't expecting was a 1 1/2 year old stain to actually come out! OMG I was beyond impressed! The service tech was so humble about it too! I was waiting a bit longer than I expected to and he apologized, but said he wanted it to be perfect! I didn't mind at all, especially for the work and care they put into it. I will never go anywhere else again!