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| - First, the good.
- lovely space
- great selection
- well merchandised
- we ended up with exactly the colour of bridesmaids dresses we were looking for
- the dresses arrived earlier than expected
Now, the reasons for the low rating.
- the service. While the staff is friendly at the front desk and in the fitting areas in general, the salesperson we dealt with did not demonstrate any sales training or customer service skills. Maybe it was her first day?
We'd made an appointment to try on our dresses to have them altered. Somehow though, it was just an appointment to try them on. Okay, fine, maybe there was a miscommunication when my friend booked us in. But as we were standing there in our ill-fitting dresses and learned that we were expected to come back for a separate appointment to have them altered, the salesperson offered no solutions or suggestions. When we asked, "can we have them altered today since we are already here?" she told us to ask at the front because that's where they make the appointments. Maybe I'm crazy, but I'm standing here in a $300 bridesmaids dress so I kinda expected that you, as the salesperson, might take the initiative to follow up for us. Nope. So when we asked, "could *you* check if we can be seen today?" she seemed quite surprised by this concept, but went to check nonetheless. In the end, since there were no openings to see the seamstress, we paid for our dresses and took them elsewhere to be altered. We were prepared to spend what are likely inflated rates to have them altered at the shop for the sake of convenience.
I see this as a missed opportunity for Jealous Bridesmaids to get our additional business.
Instead that business went to Studio Kim, a shop in King West that I've used for ages and would highly recommend. Kim is professional, reliable and highly customer service oriented. And in the end, I'll end up with a perfectly tailored dress.
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