Stayed here for one night with my family. Beautiful resort, beautiful grounds, nice rooms, and large bathrooms with showers that have a wide shower head and a hand-held shower head. Furniture in the rooms showed some wear but acceptable. Main lounge offers nightly live music and a great drink menu. So why 4 stars? An unfortunate customer service experience... My 12 year old daughter went to charge a $3 bottle of soda in the gift shop to our room. They told her she couldn't without an adult. I understand the reasoning behind this but it was inconvenient. I went back with her and gave permission for her to make the charge. But when I asked to see the manager, I was told she wouldn't be there until tomorrow and to come back. I then asked that they call the hotel manager but she refused and told me "the front desk can help you". Really? A customer has an issue and you won't pick up the phone? The rest of the staff was helpful and nice. Only takes one bad egg to ruin an omelette.