This was one of the worst experiences I've ever had at a restaurant that Ive heard such positive things about. Perhaps its just this location that has issues.
It took a good 45 minutes after being seated for the cook to begin our dinner meal. After bringing Sprite and trying to convince us it was the Lemonade I ordered, our server forgot to bring silverware after I requested twice. He also forgot my rice, and the cook cut up everyone else's meat except mine. The reason why I gave it more then 1 star was because the food quality was decent. I had the Benihana Special which was a combo of Lobster and Steak.
Finally on my way out after waiting 2 minutes for the elevator, which had stopped working sometime over dinner, I had to take the steps.