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  • The dental/surgical procedure was performed with 5 stars, exemplary, no issues, however I question the honesty of the billing process. I paid for my procedure In Full, out of my pocket, one week prior to the procedure. I have MetLife dental insurance so this office filed the claim on my behalf. The insurance benefit was paid to the care provider instead of to me. When I called to inquire where was my benefit and why was the benefit not paid directly to me? I was told they had no control over who the insurance paid the benefit. So I called the insurance company to ask the same question. I was advised by the insurance company that the provider filed the claim with assignment of benefit to the provider, not ME. Its taking far too long for the provider to forward "refund" my benefit. I feel this is dishonest and shady billing practice and I therefore am giving 1 star.
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