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  • The only reason this is getting one star is because the staff was friendly. We were sent to CRMC from the CHW dignity health urgent care in Ahwatukee. Where the started they called ahead to the ER and we would not have to wait. The gentleman Dennis at the front desk informed us this was not true. My husband had gotten two of his fingers clipped by a table saw and was in pain. My husband has a high pain tollerance and is quite strong. He does not show his pain or emotion to the outside world. As hood wife I could see he was in a lot of pain. The witt was substantial and he was only given one dose of pain medication in 9 hrs. they ran an x ray (and were apprised the urgent.care had not fine this) we then say in the waiting room while he was still bleeding and in pain for 2.5hrs with no word on the x ray results our what we were waiting for. They were clearly under staffed as our whole endeavor took 11.5hrs just to find out this all should have been handled at the urgent care. The lack of communication between the CHW facilities is horrid. In the end they did not even stitch up his wounds. They informed three nails will fall off and have him an anti biotic and pain medication. My husband had to ask them to numb the open wounds before they cleaned them they didn't offer him anything to help cut the pain not even tylenol or motrin...this was a wasted trip and as my husband is cash pay.CHW clearly just wanted money that is why they transferred him to the hospital instead of taking care of him in urgent care,.and not having enough staff that it tasked 11.5hrs just to clean and dress some lacerations is unacceptable. I will be disputing his bills and lack of treatment. We will never return to a CHW facility
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