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| - I think this location has sealed the deal. I am not eating Jack in the Box any more. At least, not in Las Vegas.
The entire purpose for the combo numbering system was to avoid confusion. And when establishments place stickers next to certain numbers stating options, the employees should understand apparent requests.
For example, last night, we hit the drive through, I ordered a #31 (sausage egg and cheese biscuit) however, the wife doesn't like their sausage. Right next to the number is a sticker stating "Bacon also available" - so I tell the order taker we wanted "A #31 NO sausage, bacon instead." Problem solved? Not quite. The order confirmation screen has all sorts of abbreviations, some started with b, some did not.
Arriving at the payment/food transfer window, another person reads our order and asks if we need anything else. I inform him what the order should have been, and he gets it rectified before the order comes out.
I completely understand that fast food is not going to recruit the best and brightest employees. I would at least like to see people who can take, prepare and serve an order properly. We were the only car in line, and the dining room looked empty, so it was not a case of they were so busy it was an honest mistake.
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