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| - Meh.
Aria is a big casino/hotel in Vegas. We had reserved a 3 night stay with them in an average 'Po folks" room on the 19th floor. Checking in was fine, it didn't take more than 20 minutes.
We got to the room and it was what you'd expect - a king sized bed, carpeting, a large bathroom with a full deep tub and separate shower, a toilet in a fuzzy glass separated area, and a vanity with a pull out mirror for the women who like to stare at their pores. Seeing as how I was sharing the room with my husband, I noticed right away that there was no fan/vent system in the bathroom. Great.
We left the room for a bit the first day, came back that evening after eating at the buffet, and were preparing to hop into bed. We performed a check of the mattress for insects, and though we were thrilled not to find any of those, we DID find numerous large stains on the mattress top. Gross!!! However, since it was late, we put the sheets back on, spread out a couple towels on top, and went to sleep. We were awaken by a noise a couple hours later.
Was it Santa on the roof with his eight tiny reindeer???? No! It was a police siren zipping by directly under our window, Okay, that's fine. Back to sleep. NO! Another siren 30 minutes later. Then another an hour later, then another 20 minutes later. Speckled in between were ambulance noises and someones loud car alarm that seemed to have been planted directly outside our room's window and took 20 minutes to get turned off. We did not sleep well that night.
The next morning, we went to speak with the front desk to request a room change. They first wanted to get us a new mattress due to the stains, but then we also brought up the noise, admitting that it was NOT the hotels fault and that they cannot control that type of thing. A maid supervisor came to the room and acted appalled at seeing the gross mattress. They decided to honor our request and switched us to another room... directly beneath the room we were already in. Actually, it was 3 floors lower than the previous room, even closer to the nighttime traffic. Ugh!! Luckily, once in the new room, they called us and said the change didn't make sense, and they asked us to cross the hallway to a third room. Fine, done. Stupendous.
Of course, once outside the newest room, our keycards wouldn't work. So we stood in the hallway like dolts (waiting for the keys to switch over) for about 10 minutes until the cleaning ladies became suspicious of us. Soon after, the floor manager appeared asking us what we were doing. We explained and he used his master key card to let us into the room.
Once inside, we were going to nap and watch some cable (we only have antennae TV at home, so cable is exciting to us). We flipped on the TV and.... nothing. PHILLIPS flashed on the screens briefly and then everything went black. We took deep breaths, said prayers, crossed fingers, and tried again. Same result. Soooo, feeling horrible about being whiny guests, we called the front desk. Again. So they sent someone up. Again.
The tech guy came in, re-plugged in a cable, and left. Great! TV worked, super! The front desk gave us a food credit for our troubles.
Shortly thereafter, my husband found a nice gift sitting outside our door. It was a dessert plate of chocolate covered macaroons and strawberries. Being a chocolate lover and feeling warm and fuzzy at this kind gesture, I poured the entire plate onto my face. Kidding. But I did begin to eat the chocolate covered strawberries. I noticed instantly that they tasted fermented, but my husband convinced me it must a be a 'liquor' they were soaked in. I ate 2 of the 3 strawberries before noticing the mold growing on the tops. I froze and dropped the plate on the bed, feeling shameful for being such a Hoover and not noticing the mold beforehand. Disgusting!
My hubby went downstairs to notify the front desk. He didn't want to complain again, but he thought it should be noted that they were giving away moldy food. They acted surprised, but who knows.
That night, we got into room pretty late after seeing a show. It was around 11p.m., and I was hungry since we hadn't had dinner. I called room service to order a plain cheese pizza. 20 minutes past midnight, it still hadn't arrived and I was getting tired instead of hungry. I had tried to give them the benefit of the doubt, but ended up calling them again to inquire about the food, since I'm sure I was charged for it immediately. They said it was on its way. 10 minutes later, it arrived and the delivery guy said he had no explanation, but that it was simply their fault, and he apologized. They did not charge for the pizza, which was gross anyway. I barely touched it, it was so sub-par.
At the buffet, while our waitress was polite, she neglected our water orders a total of 3 times, despite acknowledging that she kept forgetting it. That's all I have to say about that.
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