I had to drop off some tickets at Will Call. Of course, I had to park in front of the arena.. I went in to leave the four envelopes, ignoring the people in line, I asked the lady at the window if I could leave them with her. Her response was they had to be in the TWC envelopes. I asked for some envelopes and she told me to get in line. I had to return to my vehicle to turn on my flashers (hoping not to get towed) before returning to wait in line. There were only two lines open for tickets and/or Will Call 1 1/2 hours before game time! It was a mess. I waited about 15 minutes before getting up to the window. Once she gave me the envelopes, I had to stand there to complete them (another 5 minutes). The customer service was unacceptable and I certainly wasn't happy. I guess once TWC has you in, you belong to them and your experience is on their terms. Once you get through the lack of service, hopefully you will enjoy the game/show.