I've been here multiple times, and always find the food good - the daily specials are usually good (though only available for dinner). Star dishes include the grilled black cod, the lobster isobeyaki and the grilled wagyu (when available). The a la carte sushi is also usually quite good.
The service is generally friendly and helpful, though there were one or two visits when it was extremely slow.
It's definitely one of the more comfortable places to have Japanese food downtown right now - comfy booths, lots of space and no lines.
If you're looking for authentic Japanese food, but are tired of izakayas and ramen shops, this is definitely a good place to check out.