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| - Last night was by far one of the absolute worst service/dining experiences I have had at a restaurant...
I should have seen the forewarning when we walked in and there was only about 5 people in this place. Went in on a "Taco Tuesday" around 7 PM and the only had a total of two, yes two, taco menus for my party of 9. Our waitress was clueless, didn't know the menu, didn't know the drinks, she would have to go ask every question which resulted in a about a 10 minute wait every time we asked her something. She's new? That's fine, I understand, get help, but the management just let her struggle and lose customers for good.
We order our beers, 3 Negro Modelos and 1 Modelo Especial. She brings 4 cans of Modelo Especial, no biggie, we politely tell her we didn't order that and she comes back with 3 draft Negro Modelos. These beers were about 50 - 60°F and gross. We tell her about it, she has to go ask the manager or bartender; whomever. Comes back and says that there is nothing she can do about it. So we don't drink them and they just sit at our table. Just wait for the end, these beers are where I lose it...
By this time we have all shared the two taco menus and decided what we wanted; TACOS! Because your business advertises Taco Tuesday, remember? I can see the complete panic and confusion in our waitress' eyes when she was about to take the order, so I ask if she would like to leave a piece paper and a pen we will write our order down for her. We did, and it seemed simple enough. Everyone wrote there name and what they wanted, easy right? She comes back about 10 minutes later and gets the paper with our order and takes it to the kitchen. So from the time we sat down, it has taken almost an hour to get our food. We're hungry, frustrated and not being taken care of, not to mention I have kids screaming because they want to eat. But every employee there from the guys in blue shirts to the manager to the waitress made us seem we were a very large inconvenience. Jump forward -
Tacos come out, and sad to say, they were really good. I would have loved to like this place so I could go back. They were good, the shrimp ones in particular. They are small but what do you expect from a Scottsdale restaurant for $2? I asked our waitress how long it would take to get 3 more shrimp tacos out, she had to go ask, came back and said 5-6 minutes. Perfect! I'll take 3. After I order the last tacos, she asks if we want anything more, we just ask for the check and mentions that shes going to ask her manager to take the beers off the tab. Thanks for remembering, appreciate that. She comes back in another 10 minutes, no tacos, and says that the beers can't be taken off the tab. WTF? We didn't even drink them. They were gross, and we told you right away.... I am in awe of this place at this point, this has really set me off. I ask to speak with her manager and she runs back to kitchen, I guess to look for him?
We are sitting at our table, waiting to talk to someone who knows WTF they are doing and waiting pay and to leave and waiting and she's not back. I finally ask a guy at the register whose dressed in like a t-shirt and shorts where the manager is. Guess what? He's the manager! Where's Waldo!?!?! At this point I was mad and maybe a little rude so I give him the low and dirty of this crap-show, he says just go and he'll comp the meal.
Truth be told, I hate doing this. I hate getting upset over a freaking meal and writing bad reviews. I would have loved to have great service and pay a $150 bill and given a great waitress and nice tip; that's what I would have liked to do. But BLK Live made this impossible... it was just bad, downright bad. Not too sure how much longer you'll be in business with this model, but next time I will make sure to go to a restaurant and not a club first, restaurant second.
Freaking ruined GD Taco Tuesday, thanks!
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