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  • Buyer beware. I used Ace twice. The first time in 2013 to move me from Phoenix to Chicago and the 2nd time from Chicago to Irvine CA this month. The weight ticket on my first move was 2660 lbs. Since then I have probably shed 300 lbs as I gave away an entire bedroom set, even despite adding a BBQ (no tank) and small patio table and chairs. When the goods finally arrived I was told the weight ticket was 3500 lbs (??!!). I demanded a reweigh and that came to be 3300 lbs. Ace says they compared weight tickets and although the two inventories "appeared similar, there is nothing we can do". Also driver was instructed and informed by me that he should not attempt to bring his 48' foot tractor trailer into the apt complex. He did anyway and couldn't make it. His co-worker said he almost hit a traffic signal. Driver finally found a smaller truck only to arrive with someone else's bed in it. Ace informed me that they wouldn't charge me for the local shuttle truck. LOL really? After what he was told? Good arrived 5 hours past the window with three broken items. Horrible experience. Never again!
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