Gees. I was terrified after reading all the negative reviews about this company but I didn't have a bad experience at all. After a call to Lowe's extended warranty department a woman called from this company within 30 minutes of me getting off the phone with Lowes. She called to confirm my appointment. She was very polite and courteous. The NEXT DAY Russ came to our home and he was very nice and professional. He knew what had to be done and he knew exactly what Lowes would and would not fix. My experience with this company was a very good one and you cannot blame this company or the employees if your appliance is not covered. Obviously they would love it to be covered because they would get the business!! In fact I just mentioned to Russ that when I cook something in the oven it takes at least double the time if not more to cook something and he asked me for the booklet that came with the oven. He read it and did an adjustment for us that I would have never figured out and now my oven cooks everything properly. I do not know why there are so many negative reviews but I had no problem at all.