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  • I have been to BWW many times before but unfortunately this visit made me not want to go back. Everything was just fine. Greeted, seated, drinks, food. There was a little mix up with the food but nothing major at all. I asked our server Kelsey for the menu because we wanted to order desert (the nachos which I've had before and they were awesome, enough for me and my two boys to share). My boys were still finishing up with their meals and my 5 year old said he had to go to the bathroom. I left my keys so someone would know we're coming back and thankfully the restroom was close. It took him not even 5 minutes then we rushed back so they wouldn't clear the table. I get back and the server began cleaning the table. When I get there she says "oh I thought you guys walked out", mentions that she saw my keys, put the food down then walks away. My kids sit to finish their food and I'm PISSED. Why would a server say that to their customer? Why? I obviously found it very offensive and found it very necessary to say something to her. When she came by and asked if we wanted to order anything I asked her "why would you say 'I thought you walked out'?" I told her I found that offensive and we did want to have dessert but will now go elsewhere. My bill came out to $36 and some change and so I had $43 which I was going to walk to the cashier, as we got up she said I have to pay her and I said good "now you know I'm not walking out" then she had the nerve to say "well the dessert is better down the road anyway". WHAT THE F**k??? Sorry BWW but you need to get your servers in check. Whether she was being a smart a$$ or not, that was unacceptable. When I asked for the manager she said "yeah that's him, he already knows what happen"... Brought me to him then says "this is the lady I told you about". So did you tell your manager that YOU F**KED UP or that I'm being a b**ch? Anyway I told him my peace and how I was very disappointed especially since I was a server and know how it is. But all in all, she got the payment for the meal and a little less than 20% tip (would would've been more had this not happen) which I already know servers live off of but if she plans on making money she needs to learn how to talk to her customers. BWW management has a lot to teach Ms.Kelsey.
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