The two Pet People locations, this one and the Rocky River location have to be the best pet stores around. The staff are all very friendly people. They have the best dog and cat foods on the market. They also have better toys and treats than the other big pet stores.
One of the best features of this location is the self serve dog washing stations. For $12 you can wash your dog in a special tub, they provide soap, shampoo, a heated dryer and towels.
I came into this store yesterday with one of the dogs from the rescue we volunteer at. We figured we would get him out for a bit and give him a bath. The manager at the store waived the fee since it was helping make this cute guy more adoptable. Big thumbs up for this guys. I've been to other pet stores in the area and they seem like its more trouble to help out dogs in need than it should be.
If you want the best for your dog or cat and feel confident you are spending money at a company that has morals then shop Pet People.