About: http://data.yelp.com/Review/id/DW2HH4M9vZAe0WmwxeJw8w

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About: http://data.yelp.com/Review/id/DW2HH4M9vZAe0WmwxeJw8w Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2018-02-02 00:00:00 (xsd:dateTime)
itemReviewed	Red Devil Italian Restaurant & Pizzeria
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	Ordered from Red Devils through Doordash and asked for their ravioli with alfredo sauce substituted for the standard marinara. I asked them to contact me if there were any issues with the order. No one called to ask about the order. When the food came it arrived with marinara sauce. So I called them to see if I could get a refund and also inform them of the issue so they can prevent it from happening in the future. The manager informed me that there was an up-charge for substituting the alfredo, so they decided to give me the marinara instead of calling to ask me my preference as I had instructed them to do. He then proceeded to tell me that although, it was their fault there was nothing they would do to rectify the situation. He told me I had to contact Doordash. I asked him if he had the number for Doordash and he told me no then hung up on me. He was extremely dismissive of the mistake, never apologized, never indicated that they were going to do anything different in the future and then hung up on me in the middle of the call. tl;dr: The food is edible and their prices are what you would expect for the food quality. However, their service is lacking. Don't modify online orders, they won't do it and they will make no attempt to fix incorrect orders. Reply to Comment: As my review stated, I already called the restaurant and customer satisfaction is clearly not your priority since the MANAGER told me to get someone else to fix the problem and then hung up on me. Furthermore, your offer to "make it up to me" does nothing to address the actual issue: the way your company handles online orders and the manner in which your employees and managers treat their customers.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Ariel

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