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  • On 2/16/17 went for a 1:30 PM appointment to have a MRI done for a lump under my jaw. The tech 1 (female) hooked me up and started the scan. The machine was so loud and pounding (got to be over 100 db). After about 10 minutes, I pressed the call button and I asked for ear plugs. I asked the tech 1, if they normally supply ear plugs. Her replay 'Oh you don't have any?' -was I supposed to know to bring my own. I then asked her if it was standard procedure to supply ear plugs. Her answer I am a student and I don't have that answer. She finally stuffed ear plugs in my ears. After the scan was done I asked the tech 2 (male with gray hair) about the ear plugs and wanted to talked to a site manager. He said he was busy and forgot. I was then asked to sit in a back area to wait to talk to a manage and was told she was busy as some one did not show up for work. After waiting for over 10 minutes, another patient came out of a bathroom and complained that there was no water to wash her hands. Another 5 minutes go by a young woman come and checks out the no water in the bathroom problem and tells me she will be with me soon. Another 5 minutes go by no show. So I left. My question, how can a student inject dye in my veins and operate the MRI equipment on me with little to no supervision (tech 2) was doing other things the whole time) and does not know that she is supposed to supply ear plugs to MRI scan patients. Are they following procedures to look after the well being of their patients. Most of the other patients in the waiting room are old (over 60). No Water in the bathrooms?? It is now 4:20 PM, my ears have not stopped ringing and I have a pounding headache. Poor service, bad practices, will not go back to Simon Med again....
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