I was pretty frustrated. The food was extremely cold, even though we showed up 5 minutes early to the pick up time of 9:33pm. We had ordered online and was able to go ahead and navigate pretty easily, giving us the option is to go ahead and customize our order as if we were in the restaurant - which was great.However when we received our order nothing was as if it was requested when the meat needed to be pink it was dry, we ordered extra fries and we got a meal with no fry's... Normally we love the shakes BUT beware of the S'mores milkshake... not the best out of the bunch. The big problem was after we got home and realize that we also found out that our donuts did not have the berry sauce which was a huge bummer... And then I spent 25 minutes on hold when I called into the store to go ahead and have them fix the order so I could drive down there and nobody got back on the line... It was pretty busy there but this was seriously online crossed.