Susan is amazing! She is the first hair removal specialist to actually take the time to discuss the process and the science behind the process. She made me feel so comfortable from the first appointment- like we were old friends! She makes herself available and is always quick to answer my questions, I can't say I have ever felt this comfortable with anyone else who I have tried for hair removal! The office is easy to get to, private, and very comfortable. I can't recommend her services highly enough!