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| - We walked in with sparkles in our eyes. Furniture, electronics, appliances AND flooring in ONE location? With a 4 bedroom home to furnish, we said this is IT and then we met the staff. What a freaking waste of time. Getting service was like asking people to line up for teeth extractions.
First salesperson we told we wanted to buy a coffee table, sorry we don't have it in stock (picture large man looking everywhere but at us, chewing gum). When will you have it in stock... ehhh couldn't get it here before Monday afternoon, maybe. (me) Is there anyway we could have it shipped earlier? (stares straight at me) Not unless you wanna drive to Salt Lake City, (giggles and walks away) WTF seriously?
Next salesperson we met in dining section. She was awesome, Eilene, very knowledgeable, VERY personable and extremely helpful. Unfortunately what we wanted in this section was ALSO out of stock. Strike two
Next section was bedrooms, we find the exact decorative pieces we have been looking for, they are mounted on a wall above one of their bed displays. I go looking for Eilene, she's no where to be found. So I go looking for a salesperson, 2 rooms away I walk into the mattress section. Three salesmen hanging out in here. They are chit chatting, one even has a piece of foam in his hand and he is playing toss. I said excuse me, Elvis turns around and says Yeah (no may I help you, nope nothing) I said can you help me purchase something in a different area. His response, what are you buying? I said accessories. As he is turning away from me, he says, yeah, just take that yourself to the office, they can help you there. Then he went back to his two coworkers and continued their conversation. I guess I had interrupted them, shame on me.
Take into account that this was on a Saturday when they were running sales. Most furniture stores I have ever been in, follow you around and if you even look up they come running to assist, NOT at RC Willey. Staff is HORRIBLE here!! Management if you are reading this, you are paying these people to sit around and do NOTHING.
The sad part is we liked the furniture they sell here, but I seriously doubt we will be back. I would hate to think if we liked a couch, would we have to lug it to the back to the office to buy it on our own?
RC Willey, we are furnishing a 4 bedroom house, guess who ISN'T getting our business??
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