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| - I am a frequent traveler, and never have I had such bad customer service in my life. The day before my reservation, I call the hotel to confirm, and the lady greets me by saying, "I was just about to call you. Do you really need all of these suites?" Then upon my arrival, the hotel had graffiti all over the side of the walls. I go inside to check in, and the same lady that I spoke to the day before was very rude and unpleasant. The very first thing I asked her was if payment for the rooms were due at check in or at check out. She proceeded to tell me that all payment would be due at check out. This was very important to me since I had three separate parties paying three separate ways. She asked me for my card for incidentals, and as soon as I noticed, she charged me for two out of the three rooms and placed a $300 hold on the third room. When I asked her about the charges, she could not give me a coherent explanation, and began to raise her voice and be nasty in the middle of the lobby in front of all the guest waiting to be serviced. Then later on, when I went to the front desk to file a complaint, another staff member refused to let me speak to a manager and simply "yesed" me to death. When we got to the rooms, there were questionable hairs on the mattresses, broken door locks, and faulty wiring. One of the rooms kept short circuiting when you turned on the air conditioning causing all the power to go off and on. I would never stay at this hotel again!!
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