This is one of my favorite restaurants in Charlotte but this location is a hot mess. My friend and I dined there last Friday and everything was a mess - the host and hostess didn't take our names down correctly so we waited an extra half hour before they realized their mistake. Then they finally told us that there are seats, but no one to serve us. There were at least 5 tables open but not one was cleared of the dirty dishes. We finally sat at the bar and the server brought out our food before our appetizer, forgot silverware, never refilled our water and basically ignored us until we flagged them down. They need more wait staff and better hosts. I was shocked since Frank's restaurants are normally well run. I won't be returning to this location!