If there was an option for zero stars, I would have picked that. Ordered a pizza and breadsticks online.....pick up time said 12:03pm. I arrived just about that time, order was not ready, I was told just a few more minutes. At 12:25pm (22 min after my promised pick up time) I was given a half cooked pizza with about 6lbs of cheese on it. I ordered a pizza with light/easy cheese mind you. The breadsticks (I have a picture) were so nasty looking and when I asked what was that sauce all over the breadsticks I was told it was butter. Well, the breadsticks were so old and cold....the butter didnt melt. Sadie (the manager on duty) showed ZERO compassion or empathy and never offered a solution to the problem.....just asked if I wanted a refund. No offer to remake the order and have it delivered or even apologize. Nothing. Just take it or leave it buddy.
While I was there, the phone never stopped ringing because nobody working there would answer the phone. A few other people showed up to pick up orders and left without their orders too because they didnt want to wait another 15-20min on top of their promised pick up time.
Its sad that in a town built on the service industry there is very little quality service to be had. This Pizza Hut is no exception. Just stay away.