My boyfriend and I have been coming to this bowlology since it has been open. We love the bear bowl and always have had good service. Today we finally decided to collect our free bowl from the punch card. When we entered, the employee was speaking with what appeared to be an apparent customer who immediately walked out as we entered. She looked at me in a nasty manner as we approached the ordering counter. Unsure if it was because we separated her from her friend or the fact that she actually had to work? We ordered our two bears bowls where she advised us that the bear bowls are not available as the free option with the card, where I then began to ask which bowls can I get to collect. She returned the card and did not allow us to change our order.
Overall we love the products here except today we received very poor and rude service which will affect our return to this location if this employee is still there.