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  • The customer service here is shameful. I went in yesterday with a friend to finally try their ice cream and after asking for the manager all of the girls working were staring at me and gossiping. I sampled the red velvet, coffee fudge almond, salted caramel, and peanut butter cup. All of the flavors were under developed and a few didn't taste like the flavor advertised. The red velvet ice cream was basically an icy vanilla ice cream with red velvet cake sprinkled on top. I was expecting cream cheese ice cream with red velvet cake mixed inside or some type of rendition of a red velvet cupcake. The coffee almond fudge ice cream tasted like a very strong coffee with no hint of fudge or almond. Salted caramel was the best of the 4 but it was too sweet. We didn't want any of the ice cream but the cookies in the display case looked good so we ordered the snickerdoodle cookie. Instead of taking the cookie out of the case, the girl working took out a prepackaged cookie from below. The cookie was hard as a rock and was much smaller than the one in the display case. Everything about the cookie was suspicious so I returned the cookie and when I was getting my money back I saw ants crawling on the floor. I told the male manager at the register and he says " thanks, I know" with an attitude. If you know, why aren't the ants being cleaned up off the floor? Sprinkles Cupcakes employees are extremely rude and the ice cream is sub par. I will never step foot in this location again.
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