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  • Bottom line: Siena Animal Hospital would not sell me a bag of dog food they had in stock, even though I have a current prescription from another local vet who doesn't stock my dog's food. Detail: I was in an unprecedented bind because my pup's routine auto-shipment of his prescription food was lost in transit, leaving us with the urgent task of needing to purchase his food locally this morning while a new shipment is being sent. Unfortunately my dog has allergies and this is the only food that works for him. Another local animal hospital just down the street was so friendly and willing to sell me the food, but it turned out they didn't have the formula I needed. Siena had the formula I needed but refused to sell to me unless I brought him in for an examination. They would not honor my vet's prescription. Well I was also trying to juggle work meetings and driving around to find his food all before his next meal time, and didn't have time to go home and fetch him and bring him in for an exam and still make my work meetings. It's just dog food, and I had a current prescription. It's not like I was trying to buy narcotics. I was so frustrated that I burst into tears right there in their lobby. I couldn't believe how difficult they were making a simple transaction. The lady at the front desk told me to try PetSmart or Petco - which of course I had called several already with no success. So then I had to go back home and find the time to call even more vets and pet stores to find his food in stock, and then drove to a PetSmart 10 miles away that WOULD honor my vet's prescription. I'm grateful they did, and I'm also grateful for the first vet that was willing to help me and my dog in this bind. But I am not impressed that Siena, only a mile from my home, has a policy that made a difficult situation even more so. You can be sure that if I ever choose to change vets or recommend a vet, it won't be for Siena. If you make something this minor so difficult, then I can only assume it is reflective of how difficult you make all of your transactions. And note to self: check his auto shipment status well before I expect it to arrive, because finding local stock is hell.
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