I love this IHOP, but only at non-traffic times. For example, if I want a yummy pancake (or whatever else) dinner after my evening workout (7pm) on a week night, they treat my daughter and me VERY well - extra attention, sometimes even extra food for the wee one! But if we try to come in during busy hours (say brunch on Sunday), then it only rates three stars, and since that's usually the case, the every now and then visit with the evening shift just can't make up for it, although they are very sweet.