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| - First off, this place is so overpriced it's not even funny. Secondly, they have TERRIBLE customer service. My husband and I went there on Valentine's Day and it was snowing a decent amount. Of course, since this place doesn't take reservations, we decided to head in during early evening before the dinner crowd; although we also were aware that any time on Valentine's Day will be rough at most restaurants. However, what we experienced that day was beyond our limits.
We got seated and our "banchan," complimentary Korean small appetizer dishes that get served prior to every meal, came out. Although it was crowded, it was what we expected on Valentine's Day. Shortly after we got seated, we noticed a huge party of 15 or so people come in. My husband and I said to ourselves that we should try to order before that big party orders and so we did. We ordered our meals - my husband ordered bulgogi and I ordered a soondubu stew. Fast forward one hour later. During this time, we saw this whole huge party of 15 people who had ordered food after us receive their food relatively quickly. And we were still just sitting there without our food, picking at banchan. The worst part is, the owners of this restaurant knew the huge party of 15 people since they were from their Korean social group so they played favoritism and catered to them above us since we were only two people whom they did not know personally. On any day, this would be unacceptable behavior for a restaurant, but on Valentine's Day, this transgression is unforgivable in my book.
We ended up getting up and leaving since we never got our food after waiting for a whole hour, although we had definitively ordered before the big group had come in. My husband is a patient man, more patient than me, but we both agreed this was too much. We paid $5 for the banchan we had eaten a little bit of, and told them that we were disappointed they had let a large group get their food very quickly soon after they had ordered even though we had come in first and had ordered first, and that they should be more mindful of couples on Valentine's Day. To this, they said that they would give us a discount on our next meal.
A month or so later we went in for our next meal for dinner and received a $20 or so discount from our total bill. We ordered the same things as before and my husband liked his bulgogi but it was very overpriced for what little meat we got. It was like a measly half cup of bulgogi and some rice on the side for $15, and my soondubu stew was $11 and was just normal, nothing spectacular. I personally like Korea Garden's soondubu stew better. Needless to say, we will not be going back there ever again. Some things you just can't fix with throwing a discount as a bone for being totally rude and playing favoritism to people you know rather than the customers you are supposed to serve. Shame on you.
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