| rev:text
| - Well, there are plenty of places with great food in the Phoenix area, this being one of them. But customer service will kill a great food experience as has happened for me at Atlas Bistro. Made a reservation for 12 during restaurant week, confirmed the day before. When we arrived a table for 8 was set up and the remaining 4 of us had to wait nearly an hour to be added to the rest of our group. We'd purchased wine next door at AZ Wine so started with that yet were offered no bread or snacks while we waited, much less an apology that our party was separated like this for nearly an hour of a confirmed reservation time. Totally awkward for the 8 diners inside waiting to order/eat and the 4 of us outside the door waiting to get in.
We were seated in a tight center table with one end being near the kitchen door and the owner, then the manager got in to an altercation with one member of our group causing the entire restaurant to witness this "scene' involving yelling and physical pushing. The owner physically pushed his chair out of the way while he was sitting in it claiming in an angry tone that this diner had "been in the way all night". I sat right across from this man and never saw him move his chair out of it's assigned spot (way too close to the kitchen door but where the restaurant located it) until the very end of the evening, after the check had been paid and most diners vacated the restaurant. He had moved his chair to the end of the table to pose for a photo.
After he was ejected from the restaurant, everyone in our group was humiliated, asked not to come back due to this altercation regarding one member at our table even though everyone else remaining had no idea what had even occured, much less been involved in it. "Unfortunately his behavior reflects on all of you and you are not welcome to come back here again" we were told. We were treated like lesser human beings I suppose because we had the audacity to come in during Restaurant Week and pay a reduced amount. Clearly the restaurant was not equipped to handle a group that large, was burnt out after a week of Restaurant Week diners and took it out on the entire group. They should have been embarassed at their own behavior publicly like that.
Little did they know this group was a small representation of a 1000+ member group, The Arizona Winebats, which just won Phoenix New Times "Best of Phoenix" award for their wine social group. And they burned every member of this group with this behavior tonite. And every member's family /friends. Not very smart in this economic climate. No good food (which it was/is good food there) will make up for that kind of poor customer service.
Also as a side note, a restaurant never knows when they are serving to a person who is personal friends with a big restaurant critic in town and who goes dining at various restaurants with said friend/critic while she is doing reviews. That would be the case with this incident.
I'll take my dollars to Total Wines and tried and true like Barrio Cafe and Digestif or NOCA, thank you. Atlas shrugged indeed.
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