wow. i wish i had read the reviews on yelp before i booked an appointment with this company. anyway; i had booked 2 days in advance, and was given a 2 hour window timeframe as to when they repair person might arrive. on the day of the appointment i waited and waited and waited. the 2 hour window came and went- i called the business to see what had happened (2ce) w/ no answer and no forwarding phone number. Approx 45 min later i received a phone call from the owner telling me he was running behind and would be at my house in 15 minutes or so. NO APOLOGIES or anything. what a jerk. and what a waste of time. HELLO! SMALL BUSINESS 101/MANNERS/ETIQUETTE: if you are running late, just give the other person a call/heads up (ahead of time)! no big deal. but if you call way past the time and think everything is ok...then you are a jerk and you think the world revolves around you = BAD BUSINESS PRACTICE.