After searching through other dealers, we ended up purchasing with Kyle. He was a great sales rep.
When I bought the vehicle, they told me that I had to bring it back for the 8k service. Booked it and came in but when I was reading the confirmation email it was booked for a 15,000km service. Went to my fave advisor who was upfront and told me that it was recommended by the dealer but VW itself recommends 15,000 which is what is needed to protect my warranty. Thank goodness she was honest when I asked the direct question. Grateful for that. So, overall the dealer might be looking for a quick cash grab and I've learned to do my own research and talk to the right people.