| rev:text
| - Nov 21, 2015
First off, this is an updated review from the previous one that I posted 2 weeks ago (you can read below).
After my first review, I was contacted by the restaurant. I was surprised but happy to see that they cared enough to contact me privately and asked to discuss my experience and how to they can make it better. She took a bad customer experience and helped change it to a positive one. In our correspondence, she was very attentive to my concerns and my questions.
I decided to go back two weeks later and my experience was completely different. It was fun, friendly and a very tasty experience. I brought my friend (who had a bday coming up) and when we got there, we sat at table that was comfortable and scenic. Our waiter Lucas was attentive and friendly. He came back to our table multiple times to make sure the food was good and our water was filled.
We ordered apps, a pizza and a pasta dish (wow) and desserts. Though the food hasn't changed, it was the customer service that brought it all home. Lucas, many thanks for turning my experience around. Because of the care from management, I had a very lovely time at Gusto. Thx ;)
4 stars!
***
Previously...
Nov 7, 2015
Never again.
This was my 3rd time back and i only went back because I was "invited" back for a "Dinner for two on us". Little did I know it wasn't completely free and I had to deal with stinky attitude from my waitress, Rachel, all night. The second I handed her my "dinner for two on us paper" (that was generously offered to me) I was treated horribly -the times she came back to our table (2-3 times max). The one time she did come back to our table was to tell us "all food is free... But you have to pay for tax & tip". Let's see.... how much does $0 food cost on tax and tip? $0. If you're gonna invite someone back to give your restaurant another chance, make sure you actually treat them well. I'm also in customer service and I know that making your client happy (whether you fix the problem or not) stems from ones attitude.
This was our "fun" chance to try out their "fancy plates" and boy do I regret it. My friend ordered the 10oz steak. Meh! Unseasoned. I was fortunate that my Sea bass was crispy on the top and moist. But the portion was very little and too much seasoned lettuce.
I had come (first time) many years prior to this experience for a bachelorette party and I thought they had the best kale salad in the world that night (March 2013). When I went back this weekend, it was definitely not the same. It was very hard and too chewy. Also we were treated well - maybe that's due to the size and the money we spent there.
The worse part of our dinner was where we sat. We sat upstairs, and along the aisle. One of the floorpiece tiles was loose and anytime a person would walk by very quickly past us, it would lift and our table would move. The place got wayyyy too packed so we didn't bother (also since my waitress and others would ignore us). But by the end of the night, i was so pissed I just wanted to get out of there.
I've eaten at a lot of different places and I've got to say this has got to be the WORST SERVICE EVER at a downtown restaurant in Toronto. The only person who was decent was when we got to speak to the manager Ronny.
Even if you receive a free meal here, you should still be treated as a guest because you are. But I received more attitude here than I do with high school children (in private school). She did not want to serve us and she made that clear. She even fought me on the "you will have to pay for the taxes and tip".
Tell me, if you've read this far, would you have given them a tip?
I will never come back here again until the wait staff improve their customer skills quality. Don't ever treat a paying OR non-paying customer the way I was treated because I will spread this to all my friends and family.
I thank Kathleen for inviting me back because my last meal was not very tasty, but my "invited" return pass was 1 million times worst.
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