This place saved my life on September 9, 2017. Well, not really, but bloody well close.
I live in the D.C. area and was in transit to Clemson for a football game when my Civic conked out. Recruiting a tow through AAA proved a monumental task - my first driver agreed to transport me 150 miles to my hometown, but then changed his mind immediately after putting my car on the truck - until Kermit emerged like The Dark Knight to save the day.
He showed up to get me at 10pm - after I had spent some 5 hours attempting to secure a proper tow through AAA - and whisked me to Bristol, Tenn., with no trouble and no questions asked. He was professional, polite and carefree. He was upfront about the fee and outstanding company on the drive.
This was, eh, probably the fifth or sixth worst day of my life. Without Kermit, it would've been top two. Ignore the bad reviews and give Jack's - specifically Kermit - a call if you need a tow.