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| - My children and I were at the location inside of the Children's Museum, which is directly supervised by the Roman Candle on Willy St. When we went to order this location was out of pizza, out of fruit, and, apparently, out of good service.
The cashier was rude and disdainful. Sydney rolled her eyes multiple times and huffed at me when I asked about when pizza would be available. She was incredibly rude in all of her mannerisms.
After receiving the microwaved macaroni and cheese, yogurt, and milk for my children (at the low low price of $6.50 for such pre-packaged delicacies) I went back to the counter to have my daughters mac and cheese re-heated as it was stone cold. I stood there for several minutes, right in front of Sydney and Emer (the supervisor) without being acknowledged. Then when I finally was, it was by Emer, the supposed supervisor of this location. She was far more pleasant than Sydney, which I was grateful for.
After my children and I had finished our meal, I went to find out how to contact the supervisor of this particular location. Emer told me that she was in charge. When I explained to her the completely inappropriate behavior Sydney had displayed, she then made several excuses, accused me of stealing a juice box, then spoke over me in a rude manner. After I gave her my opinion on the service I had received, she rolled her eyes and said that she would be sure to pass my thoughts on to her boss. I expressed my lack of faith in her following through on that and asked for her managers number. She snorted at me, tore off a piece of register tape, wrote down the number, and said 'You go ahead and do that right now, we'll see what happens.'
Tonight I attempted to speak with Mat, the general manager, and he was unavailable. I will call again tomorrow and hope that this is taken care of in an appropriate manner.
These are the public faces of this company, they are the ones making an impression even before the food can. To have such rude and ill mannered people representing a business should be completely unacceptable for any business owner.
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