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  • If you like hair as a condiment in your food, this is the perfect place for you. We decided to order food from here for a staff members birthday and ended up with quite the surprise in our food items. When we opened up our food, some of us noticed there was hair in our food, as they went further into the sandwiches, they found more hairs. Not wanting similar experiences, the rest decided they didn't want to eat the food after the others found hair in theirs. We called chop it to tell them about the hair and to ask for a refund. Not once did the person on the phone apologize, instead we got a 'wow that is really rare to happen.' Yes, I do hope that it's rare but I would also like the money back that we wasted. The person said she couldn't give us our money back as she doesn't have the authority and instead instructed us to get a hold of their corporate office. Clearly customer service isn't one of their strong points either. I would expect better especially when you are about to lose business from another small business near yours. Eat with caution as you never know what kind of surprise you may find next time you head over to this place and clearly they're not willing to take responsibility for their own mistakes (or hairs!)
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