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| - I would never go back to this nursery. I needed trees and plants for my new house so I chose several with a helpful employee and when it came time to check out the guy almost insisted I buy what they call "moon juice," that would feed the new trees. It's a buy two-get-one-free deal, so that cost me $80 ($40 a piece). They also wanted to sell me insurance on my new items, which I declined. After spending $1,300, I was up for delivery three weeks later because I had to travel. The next day I went to Whitfill Nursery on Glendale to check on grass seeds and I find out their prices are much less than Moon Valley. (For example, one tree at Moon Valley would be $150 or $200; at Whitfill the same tree is $99) The nursery is also run totally differently. There's no sales pitch, but friendly wonderful employees and nice touches like antiques and a gift shop and farm animals and peacocks. One employee told me that there's two brothers -- one who owns Moon Valley and one who owns Whitfill -- and they have different philosophies about how a nursery should be run -- and that is quite evident. In fact, a Whitfill employee used to work at Moon Valley but didn't like how things were done because he said it was all about making the sale. He also told me that "moon juice" is a huge rip-off because Whitfill sells the same thing, only it's a $7.95 bottle of stuff that's concentrated and you mix it yourself with water. You'd get about 50 gallons of "moon juice" with it. So that's $80 compared to $8.
Anyhow, I decided I did not want to buy from Moon Valley and called them the day to cancel the order. They said they'd have to charge me a 15% restocking fee. I told the guy they hadn't even pulled anything for me and the delivery date was three weeks away. After a lot of phone calls with no return call, one employee told me that he'd check with corporate and see if they could waive the restocking fee. After a few days, he called me back and said yes. So I went to Whitfill and bought the same things for about $400 less.
A month later, I noticed that I had not been credited from Moon Valley so I phoned. The employee said that he saw my request in the computer but "nothing was ever done." He said he'd send me a confirmation email and do the return. I never got the email, but when I followed up a few days later, another employee told me that yes, the return was just done.
I am now a loyal patron of Whitfill Nursery and will never return to Moon Valley again.
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