I placed an order on Feb 10th for an arrangement to be delivered on Valentine's Day. I paid $12.00 extra for it to be delivered on Valentines Day...This in itself is a ripoff...!!! I felt bad for my lover Robert. They market themselves as the perfect gift for special occasions but only if you want to pay an extra charge to get it delivered on that special occasion. Arrangement was never delivered. Today is Feb 22 I still have not received a refund and the store manager has yet to contact me. It's disgusting they even have a link call "Customer Service" on the website as they don't provide any customer service at all. I paid thru PayPal and have lodged a complaint so I'm pretty sure I'll get my $$$ back. Will never use this company again and will recommend none of my friends, coworkers or family ever use them either.