rev:text
| - So let's start out with the fact that it's my wife's birthday today and she wanted pizza. We looked at other pizza joints, but she wanted Toppers, so we ordered...
2.5 HOURS PRIOR TO OUR FOOD SHOWING UP!
After an hour and a half of waiting, I finally called in. "Your food should be there in 20 minutes." said the guy on the phone. He apologized for the wait and then mentioned that they only had one driver on duty and had received multiple calls about late food. After a 50 minute wait, our food shows up... incorrect. We had ordered 2 pizzas and an order of single sticks, what we got at the door was an order of sticks and supposedly MY pizza. The driver checked his car for my wife's pizza and came back with a comp pepperoni pizza, (which wouldn't work as my wife is vegetarian), which we declined. We opened the boxes and found that we had received the topperstix and HER pizza, (dang, should have taken that pepperoni pizza). Oy vey, what a night.
Long story short, this is poor management. I don't blame the driver. I don't blame the guys on the line. I blame a manager who didn't realize they were in the weeds and didn't call in or reallocate resources as needed.
|