I had the worst experience at this location! As a result of their horrible customer service, my Thanksgiving has been ruined! I will never attempt to rent through this company again! The manager is just as bad as the other reps! My info is in the database and when I rent through another location, I never have to bring additional items. I called to see if there was anything that I needed to bring and was told my card and DL. Once I got there, I needed a Bill! Then it was a hold of 250 but I have never been charged their hold. I was always told about it but when my card was ran, it was ran as the total charges. I am so disappointed in this company and will spread the word!