This salon came highly recommended and my first visit with Hai was exceptional. My next visit was the exact opposite. Although the technician was wonderful, my nails began to peel within 2 days. I had a gel pedicure and manicure and was charged $91 before the tip. My nails looked like chicklets and there were so many coats that the original color wasn't even close to what I ended up with.
I went back and reported that my nails were peeling and they replaced 5 at no charge. Once again, two days later they started to peel again. Once again, I went back and Hai informed me that this was the last time they were going to replace them. In the middle of doing my nails, Hai stopped taking care of me to assist another patron and send over another technician that "needed practice".
This week, the friend that recommended the salon had the same experience. Although the customer service is great, the ambiance is very pleasing and the facility is very clean, it feels like the product they use is inferior or is applied incorrectly.
I will not return.