Absolutely horrible experience. Dined last night with a party of 8, when we arrived we were seated upstairs. My friend's ramen order never came and we asked them for an update 40 mins into the meal, they said they didn't punch the order in (at least they were honest) but we said it was already too late, and they unwillingly accepted us cancelling the order. When the bill came, we were charged a 15% service charge (on the total including tax which is illegal btw) because apparently we were seated upstairs (never told to us), because we have a party of 8 or more (never told to us), and because our total bill came to $80 or more (never told to us). Well we pushed back to the server (poor girl) and her manager about never being informed of these charges, about our missing dish (which apparently counts toward the 8 guest count), about our total not even reaching $80, and the manager's response was "IT'S PRINTED IN THE MENU". I finally convinced them to print a bill without the service charge after a lot of back and forth arguing, we paid and left zero tip. It was an awful experience and no elements of the service warranted any kind of tip let alone 15% on the gross total.