I've been to Momocho several times and I've always loved the food. However, last week I experienced the most terrible service that I've had in a really long time. I'm not actually saying that we didn't get served properly, we just got served very rudely. Nicole seemed very put off by our mere presence. The restaurant was empty on on Thursday night and I understand that servers are disappointed when you don't buy dinner, but NO ONE was waiting for our table.
Additionally, she charged us 20% automatic gratuity for 5 people. If Momocho actually has this policy, then I'm appalled. If they allow their servers to implement this when they are sensing frustration, then I'm still appalled.
It's disappointing that such a well -known and -loved place would hire someone with such a low level of service.