Caliber Collision deserves every star for their outstanding customer service. I brought my 2014 Mustang in after a Ford Expedition backed into the passenger side quarter panel, and when it was returned you couldn't even tell it happened. I dropped it off on June 6th and picked it up on June 24th, and the only reason the repairs spanned 2 1/2 weeks was due to an unexpected injury that left Caliber short handed. However, I never worried where the repairs were at as Brandon called me every Tuesday and Thursday with various updates. They were patient with my questions and handled my concerns with professionalism. When my husband and I went to pick up my car, they made sure I knew exactly what had been done. We took the car, went down the road to grab some food, and then realized that the passenger door could only be opened from the outside. We took it right back, they went in and fixed it (over tight cable-easy fix) as we walked back over to grab our food. We were just finishing up our order when Caliber's manager, Kevin surprised my hubby and I by bringing my car to us and covering our bill, saying it was the least he could do for our patience. Those seemingly small things really make an impression and ensure that should our family find ourselves in need of car repairs, we will be using Caliber.